Sending and Receiving

When would the courier arrive?

Based on the packages the courier must collect they will plan the best possible path to ensure all packages are collected and move to their destinations. Your courier will attemptto collect your package within the time frame confirmed on your collection.

If booked online using FedEx Ship Manager: these times are visible in the My Pickups tab and are refered to as ready time and latest available time.
If your booking was made with a FedEx Representative or the automated phone system, similar times are entered when the booking is made.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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