Sending and Receiving

What does the status 'exception' mean?

The status 'exception'means that an unexpected event is preventing delivery of your package. Some examples include:

a customs delay
a holiday
no one to accept delivery of your package
missing documentation, etc.

If you would like to learn more about this event, please contact us.

Was this helpful?

Yes No

The information was:

This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

Can't find what you're looking for?

Contact us at 902 100 871

Our team is available Monday to Friday 8:00am - 8:00pm

Call Us

Calling from Spain?

902 100 871

Calling from outside Spain?

+34 915 209 060

As a consumer or user you can call +34 915 209 078 Our team is available Monday to Friday 8:00 am - 20:00 pm

Chat to us

Chat Now