Sending and Receiving

What happens when no one is available at my home or office to accept a shipment?

If you or someone else is not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice. Information will be provided on when the next delivery attempt will be made. If you need more information about a package, you can track your shipment online at
If you need further assistance, please call 902 100 871 (open 8:00am - 8:00pm, Monday - Friday) to speak to one of our Customer Service Agents or visit our Contact page for more contact options.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

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