Sending and Receiving

What time will the courier pick up or collection of my package be?

When booking a collection using our;SHIPPINGSESSIONID=FyrOkLsbPy6cHR3MaO8rVNCq0GfGDGQVXppzVK-hyN0SU25yeBSl!1929207492?appName=fclfsm&locale=de_de&, automated phone system or speaking to our Customer Service team you will have been asked to provide a ‘ready time and close/latest time’ for the collection.

These given times specify the time window the Courier has in order to collect your shipment and your Courier can attempt to collect your package at any point from the ready time, right up until the close time.

Due to the volume of packages the courier must collect each day it is not possible to provide a more specific arrival time within the given time window, however they plan the best possible route to ensure all packages are collected before the given close times and ensure your shipment(s) will move to its destination as expected. 

If you cannot remember your time window and have booked your collection online, you can view the given times within the;SHIPPINGSESSIONID=FyrOkLsbPy6cHR3MaO8rVNCq0GfGDGQVXppzVK-hyN0SU25yeBSl!1929207492?appName=fclfsm&locale=de_de&, they are referred to as the ready time and latest available time.

If you have booked your collection with our Customer Service team or on the automated phone system, please so we can reconfirm your collection time window.

Was this helpful?

Yes No

The information was:

This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

Can't find what you're looking for?

Call us

General inquiries and information for new customers:
01806 111 800

(20 Ct./call from a German landline; mobiles not more than 60 Ct./call)

Contract-related inquiries and information: 06107 68 40 660

(billing at local rate)

Opening hours:
Our team is available Monday to Friday from 08:00 to 19:00.

Freight Customer Service:
+49 (0)69 45005 4267

Opening hours:
If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:00 to 18:00.

FedEx Sales Team:

For questions about your rates or individual tariffs please contact our sales team directly.

Chat with us

FedEx Virtual Assistant is available to help

Chat Now