Sending and Receiving

How can I schedule a new delivery?

If we have tried to deliver your package whilst you were not home, you can request a new delivery by connecting to our FedEx Delivery website.

When accessing the site, you will be prompted with the below screen. You will need to select By Door Tag from the drop down menu, enter your tracking number, email address and phone number.

fdmi door tag option

You will then be able to choose the most convenient delivery option available for your package.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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Call us

General inquiries and information for new customers:
01806 111 800

(20 Ct./call from a German landline; mobiles not more than 60 Ct./call)

Contract-related inquiries and information: 06107 68 40 660

(billing at local rate)

Opening hours:
Our team is available Monday to Friday from 08:00 to 19:00.

Freight Customer Service:
+49 (0)69 45005 4267

Opening hours:
If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:00 to 18:00.

FedEx Sales Team: verkauf@fedex.com

For questions about your rates or individual tariffs please contact our sales team directly.

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