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How can I arrange a collection from another country?

You can organize a shipment from another country quickly and easily via our online Shipping Tool FedEx-Ship Manager. How you can do it is written in the attached Service Guide.

 You can find under the point “Shipping” and the sub-point “Create Import Shipment” and there you are able to notify your customer in the other country about your shipping request.

 You want to ship a multiple shipment? No problem – here we can offer you the FedEx Remote Pick up Inquiry-Service (RPI).

For more questions you can contact our Customer Service during the opening hours from 08:00 until 19:00 hrs. at the Service number 01806 111 800 (20 Ct./Call from the German Phone net; Mobile will cost maximum 60 Ct./Call).

If you are a registered user on you can arrange a collection for some countries through .Should you need assistance with this please contact us.  

Alternatively you can arrange a collection by completing a remote pick up form and send it to FedEx.  


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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

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General inquiries and information for new customers:
01806 111 800

(20 Ct./call from a German landline; mobiles not more than 60 Ct./call)

Contract-related inquiries and information: 06107 68 40 660

(billing at local rate)

Opening hours:
Our team is available Monday to Friday from 08:00 to 19:00.

Freight Customer Service:
+49 (0)69 45005 4267

Opening hours:
If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:00 to 18:00.

FedEx Sales Team:

For questions about your rates or individual tariffs please contact our sales team directly.

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