Preparing to Send

I have a label and I need to arrange a return

Our customer services team will be happy to help arrange for a courier to attend and collect your shipment. If you have been provided with a return label by your supplier all the advisor will need is the 12 digit air waybill number from the label to access all the information and schedule a courier to pick up.

Alternatively if you hold your own FedEx account you can either hand the shipment to your regular driver along with your shipments or book online for a courier to pick up.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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Our team is available Monday to Friday from 08:00 to 19:00.

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Opening hours:
If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:00 to 18:00.

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