Accounts and Payments

Why do I have to pay duty and taxes?

Duty and Taxes can be charged on all products shipped from outside of the EU with a value over 22 EUR. The person or business receiving the shipment is legally obliged to pay Duty and Taxes unless the sender has agreed to accept these charges in the original contract with FedEx (Airway Bill).

Controlled by German Customs, the purpose of this charge is to bring the cost of imported goods up to the same cost as those produced within the EU to keep competition fair and can be a combination of VAT, Customs Duty and Excise Duty.

 Where possible, we will contact you in advance with an estimated cost of Duties and Taxes prior to your shipment being delivered however, due to the speed of our service this is not always possible.  FedEx will pay the Duty and Tax charges on your behalf to ensure we can deliver your shipment as quickly as possible and send an Invoice 

Please find more information about duties and taxes here: https://www.fedex.com/de-de/billing/duty-tax.html

Was this helpful?

Yes No

The information was:

This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

Can't find what you're looking for?

Call us

General inquiries and information for new customers:
01806 111 800

(20 Ct./call from a German landline; mobiles not more than 60 Ct./call)

Contract-related inquiries and information: 06107 68 40 660

(billing at local rate)

Opening hours:
Our team is available Monday to Friday from 08:00 to 19:00.

Freight Customer Service:
+49 (0)69 45005 4267

Opening hours:
If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:00 to 18:00.

FedEx Sales Team: verkauf@fedex.com

For questions about your rates or individual tariffs please contact our sales team directly.

Chat with us

FedEx Virtual Assistant is available to help

Chat Now