Accounts and Payments

Why have I received an e-mail asking me to perform a credit card update due to EU regulation called PSD2?

If you received an e-mail from us, then it means your credit card was linked to your FedEx account before January 2021. To avoid declined credit card payment transactions, please call our Customer Service to update your credit card details.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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General inquiries and information for new customers:
01806 111 800

(20 Ct./call from a German landline; mobiles not more than 60 Ct./call)

Contract-related inquiries and information: 06107 68 40 660

(billing at local rate)

Opening hours:
Our team is available Monday to Friday from 08:00 to 19:00.

Freight Customer Service:
+49 (0)69 45005 4267

Opening hours:
If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:00 to 18:00.

FedEx Sales Team: verkauf@fedex.com

For questions about your rates or individual tariffs please contact our sales team directly.

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