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My parcel is damaged, how do I claim?

Whilst we regret any inconvenience caused by this incident the sender of the shipment must file a claim for a FedEx Express International shipment by using our Online Claims tool.

However, please note all claims must be made within 21 calendar days of delivery. You will have the options to mail, fax or email the form to our International Customer Support Team. Where possible please include any cost or sales invoices alongside your completed claims form.

Please see our FedEx Express Conditions of Carriage for full details, including all exclusions and limits on liability.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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Contacts for International enquiries

Customer Service: 0848 1 33339

(0.08 CHF/min. from a Swiss landline; mobile charges depend on provider)

Overseas Phone Number: 0041 (0)44 874 41 60

Opening hours: Our team is available Monday to Friday 8.00 - 18.00

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