Sending and Receiving

Why is my package stuck in customs?

FedEx aims to resolve held packages as soon as is possible.

There can be a number of reasons why packages are delayed during the clearance process:

  • Missing information on accompanying paperwork
  • Verification of clearance procedure required securing import duty and VAT
  • Gaining representation permission
  • A request to hold goods pending importer instructions
  • Goods are subject to Other Government Department review 

If additional information is required from the shipper or recipient, FedEx will attempt to contact them.                              

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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Customer Service: 0848 1 33339

(0.08 CHF/min. from a Swiss landline; mobile charges depend on provider)

Overseas Phone Number: 0041 (0)44 874 41 60

Opening hours: Our team is available Monday to Friday 8.00 - 18.00

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