Accounts and Payments

I forgot my account number, what is it?

Your account number is a nine-digit number and appears in the top right of your invoice.

If you do not have any invoice available or the ability to view online via FedEx Billing Online, please call us on 0848 1 3333 9 (CHF 0.08/min from a Swiss landline; mobile charges depend on provider) - open 08.00am - 06.00pm, Monday to Friday - to speak to one of our Customer Service Agents or visit our Contact page for more contact options.

A FedEx representative can go through some security steps with you before providing you with your account number.

 

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

Can't find what you're looking for?

Customer Service: 0848 1 33339

(0.08 CHF/min. from a Swiss landline; mobile charges depend on provider)

Overseas Phone Number:
0041 (0)44 874 41 60

Opening hours:
Our team is available Monday to Friday 8.00 - 18.00

Call Us

Contacts for International enquiries

Customer Service: 0848 1 33339

(0.08 CHF/min. from a Swiss landline; mobile charges depend on provider)

Overseas Phone Number: 0041 (0)44 874 41 60

Opening hours: Our team is available Monday to Friday 8.00 - 18.00

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