Accounts and Payments

I believe shipper is paying all charges

Payment options for FedEx shipments are completed on the International Airwaybill, in billing and payment section. Subject to the account information being completed correctly and the accounts stated being active at the time of billing, FedEx will bill according to these instructions.
If however these fields are not completed transportation charges will default to the shipper and any importation charges will be passed to the importer/recipient.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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Customer Service: 0848 1 33339

(0.08 CHF/min. from a Swiss landline; mobile charges depend on provider)

Overseas Phone Number: 0041 (0)44 874 41 60

Opening hours: Our team is available Monday to Friday 8.00 - 18.00

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