Accounts and Payments

I received a Debitors/Incasso letter for an invoice I have paid, what do I do?

We do regret that you have received a Debitors letter although you have already honoured the invoice. Please inform the Debitors company about this and they in turn will get back to FedEx.

For German; please call on 044 745 10 15

For French; please call on 021 966 03 90

Email: info@debitors.ch

Opening Hours: 08.00-12.00 and 13.30-17.00.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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Customer Service: 0848 1 33339

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Contacts for International enquiries

Customer Service: 0848 1 33339

(0.08 CHF/min. from a Swiss landline; mobile charges depend on provider)

Overseas Phone Number: 0041 (0)44 874 41 60

Opening hours: Our team is available Monday to Friday 8.00 - 18.00

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