Sending and Receiving

What does the status 'exception' mean?

The status 'exception' means that an unexpected event is preventing delivery of your package.
Some examples include:

  • a customs delay
  • a holiday
  • no one to accept delivery of your package
  • missing documentation, etc.

If you would like to learn more about this event, please contact us.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

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