Accounts and Payments

I believe the shipper is paying all charges

In order for FedEx to invoice the shipper for all charges incurred on a FedEx Express International shipment the shipper needs to indicate 'Bill Sender' for both Transportation and Duty & Tax on the FedEx International Air Waybill.

In the vast majority of cases the shipper will only take responsibility for the transportation charges. 
If they do not select a billing option for Duty & Tax on the FedEx International Air Waybill, the default will be 'Bill Recipient' for any Duties & Taxes levied on the importation by customs. Therefore, in these cases when the shipper has made payment to FedEx this only relates to the Transportation charges. In addition Duty and Tax charges are not assessed until the shipment enters the country so FedEx are unable to advise the shipper of the import Duties and Taxes at the time the shipment is sent.

If you wish to seek further clarification you can contact our customer service. If you wish to provide FedEx with any additional paperwork to support your enquiry please email it to 

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

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