Accounts and Payments

I received a chasing letter for an invoice I have paid, what do I do?

In order for FedEx to investigate your enquiry please provide the following information and submit your enquiry to one of the contact methods detailed below:

  1. Total amount paid
  2. Payment Method
  3. Name on payment
  4. Payment date
  5. Reference number ( eg. awb# , invoice# )

Important Note: If we are unsuccessful in our attempts to locate receipt of your payment you may be asked to provide the following additional information:

  1. 1. Proof of payment
  2. 2. Date the payment cleared your bank account

Where to submit your query:

You can submit your enquiry online at  

Select the category ‘ Invoice & Payment ‘ and complete the online form for your enquiry to be directed to the relevant department within FedEx.

Alternatively if you wish to speak our Customer Service team please call 02/752.75.75 Monday to Friday between 8.00 am and 19.00 pm.

If you wish to provide FedEx with any additional paperwork to support your enquiry e.g. proof of payment please use one of the contact methods below:


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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

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