Something Went Wrong

How can I file a claim if my package is damaged or cannot be located?

You can file a claim by filling the claim form and submit it to Our team will conduct the necessary investigation and shall keep you informed throughout the process. All claims must be made within 21 calendar days after delivery. 


Was this helpful?

Yes No

The information was:

This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

Can't find what you're looking for?

Customer Service: 800 33339

Every day/24 hours

Call Us

Opening Hours:Every day/24 hours

Tel: 800 33339

If you can't access the toll free number call: 9714-2183860

Chat with us

FedEx Virtual Assistant is available to help

Chat Now