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Can I get updates on the status of my claim?

Yes, you can. If your claim is directly sent by email to FedEx ( or raised to FedEx Customer Service (800 33339), you will receive an acknowledgement email and regular updates on the status of your claim.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

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