Sending and Receiving

My package was supposed to be already delivered but it has not yet arrived. What can I do?

You can track the status of your package online. Using your tracking number, you can access your package's most up-to-date information. If the tracking page indicates that your shipment is on time, please use the ‘Estimated Delivery Date’ as a guide for when your shipment will arrive.

If the tracking results do not answer your question, please contact FedEx Customer Service at 800 FedEx (800 33339).

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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