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How can I cancel a shipment I created online?

You can cancel a shipment created online by logging on to FedEx Ship ManagerTM and click on the ‘Ship History’ tab of the label being generated. Select the shipment and click on the ‘Cancel’ button.  However cancellation can be done only before midnight central time on the day it was created or on the date on the label (for future day shipments). "Shipments with past shipping dates cannot be Cancelled."

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If your shipment has already been picked-up, please contact FedEx Customer Service at 800 FedEx (800 3339) to proceed with the cancellation. 

 

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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