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How can I cancel a shipment I created online?

You can cancel a shipment created online within seven days, only if the shipment has not been picked up yet. Please login to FedEx Ship ManagerTM and click on the ‘Ship History’ tab of the label being generated. Select the shipment and click on the ‘Cancel’ button.

If your shipment has already been picked-up, please contact FedEx Customer Service at 800 FedEx (800 3339) to proceed with the cancellation. 

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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